Last Updated: June 2026
Introduction
Mehtab Medical Centre ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mehtabmedicalcentre.in and when you interact with us offline.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
1. Information We Collect
A. Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, postal address
- Medical Information: Symptoms, health conditions, medical history (provided during consultations or through contact forms)
- Appointment Details: Preferred dates, times, and services requested
- Communication Content: Messages, inquiries, and feedback you send through our contact forms or email
B. Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referral sources
- Cookies: Small files stored on your device to enhance user experience and analyze website usage
- Location Data: General geographic location based on IP address (not precise)
C. Third-Party Sources
We may receive information about you from third parties such as analytics providers, advertising partners, and public databases. This information is combined with other data we collect about you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services and website
- To respond to your inquiries, requests, and communications
- To schedule and confirm medical appointments
- To send you appointment reminders and follow-up communications
- To process payments and manage billing
- To comply with legal obligations and healthcare regulations
- To analyze usage patterns and improve user experience
- To send promotional materials and updates (only with your consent)
- To prevent fraud and enhance security
- To comply with applicable laws and regulations
3. Disclosure of Your Information
We may share your information in the following circumstances:
- Healthcare Providers: With medical professionals involved in your care
- Service Providers: With third parties who assist us in operating our website and conducting our business (payment processors, email services, hosting providers)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In the event of merger, acquisition, or sale of assets
- With Your Consent: With your explicit permission for specific purposes
- Public Information: We do not sell or rent your personal information to third parties for marketing purposes
4. Data Security
We implement appropriate technical, physical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls
- Regular security updates and patches
- Access controls and authentication protocols
- Confidentiality agreements with employees and service providers
Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to access the personal information we hold about you
- Right to Correct: You can request corrections to inaccurate or incomplete information
- Right to Delete: You may request deletion of your personal information, subject to legal and medical record retention requirements
- Right to Opt-Out: You can opt-out of receiving promotional communications
- Right to Withdraw Consent: You can withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device to remember preferences, analyze usage, and personalize content.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how users interact with our site
- Functional Cookies: Remember user preferences and settings
- Marketing Cookies: Track user behavior for targeted advertising
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services before providing your personal information.
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Medical records are retained in accordance with applicable healthcare laws and regulations. You may request deletion of your information at any time, subject to legal retention requirements.
10. International Data Transfers
If you access our website from outside India, please be aware that your information may be transferred to, processed in, and stored in India and other countries. By using our Services, you consent to the transfer of your information to countries other than your country of residence, which may have different data protection rules.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date. Your continued use of our Services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
13. Legal Compliance
This Privacy Policy is designed to comply with applicable data protection and privacy laws, including:
- Information Technology Act, 2000 (IT Act)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (DPDPA) and related regulations
- Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
- Clinical Establishments Act, 1971
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.
